|
John Atencio believes in offering quality customer service and building lifelong relationships with our customers. To ensure your complete satisfaction, we invite you to contact us via phone or email for any question or concern you have. A representative will do all they can to assist you. Phone: (303) 996-1165 Monday through Friday, 8:00am - 4:30pm MST Email: customerservice@johnatencio.com RETURN POLICY Returns will not be accepted after 30 days from date of purchase, merchandise must be in saleable condition and accompanied by a sales receipt. Any special orders or altered products are non-refundable. For returns sent to our Customer Service Center, please contact us, returns@johnatencio.com. You may also return product at any of our John Atencio Boutique Stores. Refunds will be made in the method of original payment. SHIPPING INFORMATION In-stock orders placed Monday through Friday will be shipped within 3 days from time of purchase. Orders placed on weekends and holidays will be processed the following first business day. The following is a table of our shipping options and charges:
Restrictions • Items ordered together may not be shipped together • All orders require a street address • John Atencio requires a signature for delivery. If this poses an inconvenience, please contact our customer service department after placing your order, and we will accommodate your needs. INTERNATIONAL ORDERS International orders are not accepted online at this time. If you would like to purchase something, but need it shipped to an international destination, please contact us via phone or email. PLEASE NOTE: The jewelry designs may appear larger or smaller than actual size due to photographic techniques. |
